These Terms of Use ("Terms") govern your access to and use of Gymivo Business, Gymivo Member and related services (collectively, the "Gymivo Platform").

The Gymivo Platform is operated by Coterie Software Solutions Private Limited ("Coterie," "we," "us," or "our").

By accessing or using the Gymivo Platform, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Gymivo Platform.

1. Eligibility

You must be at least 18 years old to use the Gymivo Platform.

By creating, accepting or using an account, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate.
• You have the legal capacity to accept these Terms.
• If you act for a gym, company or other organisation, you are authorised to act for and bind that organisation in relation to the Gymivo Platform.
• You will comply with applicable laws and regulations.

2. Gymivo applications

The Gymivo Platform consists of:

• Gymivo Business, for gym owners, sellers, administrators and trainers.
• Gymivo Member, for registered gym members.

Features may differ depending on the application, account role, gym subscription, assigned permissions, geographic availability and application version.

Gymivo Member does not currently offer a separate paid subscription. A member's access may nevertheless depend on the trial or subscription status of the member's associated gym organisation.

3. Accounts and access

Some accounts may be created by a participating gym or authorised administrator.

You are responsible for:

• Keeping your login credentials confidential
• Providing accurate account information
• Preventing unauthorised access to your account
• Notifying us promptly if you suspect account misuse
• Activity performed through your account, except where caused by circumstances outside your reasonable control

You must not share your account with an unauthorised person or attempt to access another user's account.

Access within Gymivo Business is role-based. Gym owners and administrators are responsible for assigning appropriate roles and permissions to their personnel.

4. Gym organisations and authorised payers

A Gymivo Business subscription is provided to a single gym or business organisation (an "Organisation"), rather than separately to each trainer or member.

The person who creates or administers an Organisation must have authority to act for it.

A person submitting or arranging a subscription payment for an Organisation confirms that they are authorised to:

• Select a subscription plan
• Use the selected payment method and payment account
• Incur charges on behalf of the Organisation
• Submit payment references and request renewals, extensions or plan changes

The Organisation is responsible for the conduct of its owners, administrators, trainers and other authorised users.

5. Acceptable use

You agree not to:

• Use the Gymivo Platform for an unlawful or fraudulent purpose
• Impersonate another person or provide false information
• Harass, threaten or abuse other users
• Upload harmful, unlawful, defamatory or infringing content
• Send spam or unsolicited promotional communications
• Attempt to bypass security, subscription or access controls
• Interfere with the operation of the Gymivo Platform
• Introduce malware or malicious code
• Scrape, copy or extract data using automated methods without permission
• Reverse-engineer or misuse the applications except where expressly permitted by law
• Access information that you are not authorised to view
• Use another person's personal or fitness information without lawful authority
• Assign, duplicate, transfer or reuse a purchase or subscription entitlement contrary to these Terms
• Create duplicate or misleading Organisations for the purpose of repeatedly obtaining introductory trials

We may investigate suspected misuse and restrict or suspend access where reasonably necessary.

6. Gym and trainer services

The Gymivo Platform provides technology that connects participating gyms, trainers and members.

Gyms and trainers are independent parties and are responsible for:

• Their services and facilities
• Information and instructions they provide
• Workout and diet plans they create or assign
• Membership arrangements and fees
• Trainer qualifications and conduct
• Compliance with laws applicable to their business
• Decisions made concerning their members

Coterie does not employ, endorse or certify participating gyms or trainers unless expressly stated otherwise.

Membership fees or other amounts paid directly to a participating gym are arrangements between the member and that gym unless expressly stated otherwise.

7. Fitness and health disclaimer

Workout plans, diet plans, trainer notes and other fitness-related content may be created or assigned by independent gyms or trainers. Such content is provided for general fitness and informational purposes and should not be considered medical or professional healthcare advice.

Before beginning or changing a workout, diet or nutrition programme, you should consult an appropriately qualified healthcare professional, particularly if you:

• Have an existing health condition
• Are taking medication
• Are pregnant
• Have recently suffered an injury
• Experience pain, dizziness, breathing difficulty or unusual discomfort

You are responsible for deciding whether an activity is suitable for you. Stop the activity and seek medical assistance if you experience concerning symptoms.

8. User content and communications

You may be able to submit messages, images, reviews, documents and other content through the Gymivo Platform.

You retain ownership of content you submit. You grant Coterie a limited, non-exclusive licence to store, process, transmit and display that content only as reasonably necessary to operate, secure and improve the Gymivo Platform and comply with legal obligations.

You confirm that:

• You have the right to submit the content.
• The content does not violate applicable law.
• The content does not infringe another person's rights.
• You will not submit harmful, misleading or inappropriate material.

Messages and content shared with a gym, trainer or member may be viewed by the intended recipient. Users are responsible for the content of their communications.

We may remove or restrict access to content that violates these Terms, applicable law or the rights or safety of another person.

9. Announcements and notifications

The Gymivo Platform may deliver chats, gym announcements, member assignments, workout-plan assignments, diet-plan assignments, subscription updates and other operational notifications.

Delivery may be affected by internet connectivity, device settings, service-provider availability or disabled notification permissions. We do not guarantee that every notification will be delivered immediately or successfully.

Notifications should not be relied upon for emergencies.

10. Introductory trial

Unless stated otherwise in the application:

• The trial begins when the eligible Organisation account is created or activated.
• The trial is provided directly by Gymivo.
• Starting the trial does not automatically enrol the Organisation in a paid subscription.
• No subscription charge is made automatically. To continue after the trial, an authorised user must select a plan, complete payment using the instructions provided and submit the required payment reference for verification.
• Only one introductory trial is permitted per Organisation and its related owner or business.
• We may refuse or end a trial obtained through duplicate accounts, false information, technical manipulation or other misuse.

When the trial ends, access for the Organisation and its associated owners, administrators, trainers and members may be restricted unless the Organisation has an active subscription or other access expressly granted by us.

Any different trial duration or promotional condition will be displayed before enrolment or payment.

11. Gymivo Business subscriptions and manual payments

11.1 Available plans

Gymivo Business may offer monthly, quarterly and annual subscription plans. These plans do not renew automatically under the current manual-payment model.

The billing periods ordinarily provide access to the same core subscription features; they differ primarily in duration and price. The current price, plan period, included features, eligibility, taxes and any offer terms will be displayed in Gymivo Business or otherwise communicated before payment.

Prices and plan availability may change. A price change will not shorten an already activated subscription period. The price applicable to a future renewal or extension will be the price communicated when that payment is requested.

11.2 Payment processing

Payments are completed manually using the payment instructions or QR code made available by us. The payer's bank, UPI application or payment-service provider processes the financial transaction under its own terms.

Coterie does not ask you to provide a complete card number, bank login, UPI PIN, OTP or similar payment credential through Gymivo.

You may be required to submit the selected plan and a payment reference or UTR so that an administrator can verify the payment.

You are responsible for checking the payee details, amount and payment reference before submitting payment. A payment made to an incorrect recipient or with incomplete information may not be capable of verification or activation by us.

11.3 One subscription per Organisation

Each subscription may be assigned to only one Gymivo Organisation. An active subscription provides subscription access to that Organisation and its authorised sellers, administrators, trainers and members, subject to their roles and these Terms.

A subscription:

• Cannot be shared between separate Organisations
• Cannot be simultaneously assigned to multiple seller accounts or gyms
• Cannot be sold, sublicensed or transferred without our written approval
• Is associated with the selected Gymivo Organisation and its recorded payment and activation history

Signing into another Gymivo account does not transfer the subscription to that account or Organisation.

If one person owns multiple separate gyms or Organisations, each Organisation requires its own subscription and a payment must be associated with the correct Organisation.

11.4 Payment verification and activation

Subscription access is activated or extended only after an authorised Gymivo administrator has verified the payment.

We may use the selected plan, amount, payment reference or UTR, payer-supplied information and internal subscription records to:

• Confirm the authenticity and current state of a payment
• Associate it with the correct Organisation
• Prevent duplicate or fraudulent use
• Record the payment decision
• Grant, continue, suspend or restore access

If a valid payment is not reflected after review, contact gymivo_support@coteriesoft.com with the Organisation name and payment reference.

Do not email passwords, OTPs, UPI PINs or complete payment credentials.

11.5 Renewal and subscription term

Subscriptions do not renew automatically. To continue access, an authorised payer must make a new payment and submit it for verification before or after the current subscription expires.

Once payment is verified, the subscription period is activated or extended according to the selected plan.

If an Organisation already has paid access remaining, a subsequently verified plan may extend the entitlement from the existing expiry date rather than replacing unused paid time.

The subscription dates shown in Gymivo are the applicable access dates.

11.6 Plan changes

An authorised payer may request a different billing period by selecting the desired plan and completing the applicable manual-payment process.

Unless we expressly confirm otherwise, a newly verified plan extends the Organisation's subscription entitlement using the selected plan period. Manual plan changes do not automatically create prorated credits or refunds for unused time.

Because available billing periods ordinarily provide the same core features, a plan change primarily changes the price and length of the access period unless expressly stated otherwise.

11.7 Expiry and 3-day grace period

Where the configured grace period applies:

• Subscription access may continue temporarily while the Organisation completes and submits its renewal payment.
• The authorised payer is responsible for submitting accurate payment and reference information.
• A submitted payment must still be verified before the subscription is renewed or extended.

If a renewal payment has not been verified by the end of the grace period, access may be suspended for the Organisation and its associated owners, administrators, trainers and members.

Access may be restored after an authorised administrator verifies a valid payment and activates or extends the subscription.

The subscription status and dates recorded by Gymivo after administrative verification will be used to determine access.

11.8 Cancellation and non-renewal

Because subscriptions are not auto-renewing, no cancellation is required to prevent a future automatic charge. If no further verified payment is made, the subscription ends after the paid period and any applicable grace period.

Stopping use of Gymivo Business, uninstalling an application or requesting account deletion does not automatically create a refund for an activated subscription period.

11.9 Refunds, revocations and chargebacks

Refund requests are reviewed by Coterie according to the payment circumstances, these Terms and applicable law.

Stopping use, requesting deletion or choosing not to renew does not automatically entitle the payer to a refund for an activated subscription period.

If a payment is reversed, charged back, duplicated, disputed or found to be invalid or fraudulent, the associated subscription entitlement may be corrected, suspended or ended.

We may suspend access while a payment dispute, reversal or suspected fraudulent transaction is investigated.

Nothing in these Terms limits a refund, warranty or consumer right that cannot lawfully be excluded.

11.10 Subscription expiration and organisation data

When a trial or subscription expires, is suspended or is otherwise no longer valid, the Organisation and its associated users may lose access to all or part of the Gymivo Platform until valid access is restored.

Subscription expiration does not automatically delete the Organisation's data. Data will be retained and deleted in accordance with our Privacy Policy and account-deletion process.

12. Intellectual property

The Gymivo applications, software, branding, visual designs, interfaces, databases and related materials are owned by or licensed to Coterie and are protected by applicable intellectual-property laws.

These Terms give you a limited, personal, revocable, non-exclusive and non-transferable right to use the Gymivo Platform for its intended purpose while your access remains valid.

You may not copy, reproduce, distribute, sell, license or commercially exploit any part of the Gymivo Platform without written permission.

13. Third-party services

The Gymivo Platform may use or link to third-party services, including Firebase, Google Play, banks, UPI applications and payment-service providers.

Your use of third-party services may also be governed by their respective terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

14. Service availability and changes

We aim to provide a reliable service, but we do not guarantee that the Gymivo Platform will always be uninterrupted, error-free or available on every device.

We may:

• Add, change or discontinue features
• Perform maintenance
• Release application updates
• Change technical requirements
• Restrict access for security or legal reasons
• Change future subscription plans or prices

Some updates may be required to continue using the applications. We will not remove access to a paid subscription benefit before the end of an applicable entitlement period except where permitted by these Terms, a payment reversal or invalidation, applicable law or a necessary security or legal action.

15. Suspension and termination

We may suspend or terminate access when reasonably necessary because of:

• A material violation of these Terms
• Fraudulent or unlawful activity
• A security threat
• Misuse of another person's data
• Misuse or duplicate assignment of a subscription entitlement
• Non-payment, expiration, revocation or invalidity of an applicable subscription
• A legal or regulatory requirement
• Discontinuation of the relevant service

Where appropriate, we may provide notice and an opportunity to resolve the issue.

You may stop using the Gymivo Platform or request account deletion at any time.

Because subscriptions are not auto-renewing, stopping use or deleting an account does not trigger a future automatic charge, but it also does not automatically create a refund.

16. Account deletion

After the deletion grace period, the account and associated personal data will be deleted or anonymised, except for limited information that must be retained for legitimate legal, tax, accounting, payment, security or fraud-prevention purposes.

If an account controls an Organisation or other users, we may require additional verification or transfer of administrative responsibility before completing deletion.

Account deletion does not erase payment records that must be retained for legitimate legal, tax, accounting, security or dispute-resolution purposes and does not automatically create a refund for an activated subscription period.

17. Disclaimer of warranties

To the extent permitted by law, the Gymivo Platform is provided on an "as available" basis.

We do not guarantee that:

• The service will always be available or error-free.
• Every payment attempt will be approved by a financial institution or successfully verified by us.
• All information supplied by gyms, trainers or users will be accurate.
• A workout or diet plan will produce a particular result.
• The service will meet every user's individual requirements.

Nothing in these Terms excludes warranties, rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

18. Limitation of liability

To the extent permitted by applicable law, Coterie will not be responsible for indirect, incidental, special or consequential loss arising from:

• Reliance on information supplied by a gym or trainer
• Participation in a workout or diet programme
• User-generated content
• Unauthorised account access caused by a user's failure to secure credentials
• Service interruptions outside our reasonable control
• Payment declines, payment-method restrictions or third-party service failures outside our reasonable control
• Failure by an Organisation's authorised payer to submit correct payment details or renew before expiry
• Other third-party services

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

19. Responsibility for violations

You may be responsible for reasonably foreseeable losses arising from your unlawful use of the Gymivo Platform, violation of these Terms or infringement of another person's rights.

This provision does not limit any rights available to consumers under applicable law.

20. Governing law and disputes

These Terms are governed by the laws of India.

Before commencing formal proceedings, you and Coterie should attempt in good faith to resolve a dispute by contacting the other party and providing reasonable details of the issue.

Any dispute that cannot be resolved informally will be subject to the jurisdiction of a competent court in India, unless applicable law requires otherwise.

21. Changes to these Terms

We may update these Terms to reflect changes in the Gymivo Platform, subscription model, business practices or applicable law.

Material changes may be communicated through the application, website, email or another reasonable method. The updated Terms will display a revised "Last Updated" date.

Continued use after updated Terms become effective constitutes acceptance of those Terms where permitted by law. If you do not agree to updated Terms, you should stop using the Gymivo Platform and not submit further subscription-renewal payments.

22. Contact us

For questions about these Terms, subscriptions or the Gymivo Platform, contact: