Delete Your Gymivo Account

This page explains how users of Gymivo Business and Gymivo Member can request deletion of their account and associated personal data.

Request deletion through the application

To submit a request from the application:

1. Sign in to Gymivo Business or Gymivo Member.
2. Open your profile or account settings.
3. Select the account-deletion option.
4. Read the deletion information and confirm your request.

The precise wording or location of this option may vary depending on the application version.

Request deletion without accessing the application

If you cannot access your account, email:

gymivo_support@coteriesoft.com

Use the subject:

Gymivo Account Deletion Request

Include:

• Your registered name
• Your registered email address or phone number
• Whether you use Gymivo Business or Gymivo Member
• The name of your associated gym, if applicable

For your protection, we may request additional information to verify that you own or are authorised to manage the account.

Do not send passwords, payment-card details or other unnecessary sensitive information by email.

Seven-day grace period

After a deletion request is verified, the account will be scheduled for permanent deletion.

Cancellation requests received after deletion has been completed cannot be fulfilled.

Information that will be deleted

Subject to the account type and applicable legal requirements, deletion may include:

• Account and authentication information
• Profile and contact information
• Profile photographs and uploaded files
• Gym, trainer and membership associations
• Fitness goals, measurements and progress information
• Workout and diet-plan information associated with the account
• Chat messages and user-generated content associated with the account
• Notification tokens and account preferences
• Other personal data associated with the account

Some content that does not identify you, such as anonymised statistics, may remain.

Information that may be retained

Limited information may be retained where reasonably necessary for:

• Compliance with legal, tax or accounting obligations
• Fraud prevention and security
• Resolving disputes
• Enforcing legal rights
• Establishing that a deletion request was completed

Information in secure backups may remain temporarily until overwritten through the standard backup lifecycle. It will not be restored for ordinary business use after deletion.

Subscriptions

Gymivo Business subscriptions use a manual-payment model and do not renew automatically.

Deleting your Gymivo Business account does not create an automatic refund for an activated subscription period. Limited payment and subscription records may be retained where required for legal, tax, accounting, security or dispute-resolution purposes.

Business and administrative accounts

If a Gymivo Business account is responsible for managing a gym, branch, trainers or members, we may require:

• Verification of the account holder’s authority
• Transfer of administrative responsibility
• Confirmation concerning organisation-owned records

These steps are intended to prevent loss of business information belonging to other authorised users and will not be used to create unnecessary obstacles to deletion.

Need assistance?

Contact: